What in your opinion constitutes good customer service?
I really appreciate it when a salesperson comes up to me when I enter the store and asks me what I’d like to have. If I only want to take a look around, I think it’s great if they just back off and let me do my thing.
Which product do you still appreciate today as much as you did years ago?
Back then as today, I appreciate high-quality bed linen, towelling, cashmere and wool. It’s important that the goods are of outstanding quality.
What was your most pleasant shopping experience?
The time I bought a new bed. Amongst other things, I was very competently advised about the softness and how to operate the motorised backrest. What’s more, I was able to have my old bed disposed of for free.
Today, many products are only still available online, not to mention that, sadly, many shops are closing down. What do you think of this development?
Catastrophic! It’s the worst thing that could happen. The small specialist shops with personalised advice are shuttering their doors due to large, anonymous online dealers.