There is a mismatch of skill supply and skill demand – how do we solve it?
Skill requirements are continually changing, and today with COVID-19, we have seen unquestionable evidence that we need digital, soft and business skills. Organisations need, especially now, to consider their future needs in terms of skills, employees and jobs. It’s cheaper to train than to recruit and bring new hires up to speed. PwC Luxembourg worked with the government of Luxembourg on an iconic project in this space. They created an ecosystem with a job market: individuals’ skills are matched to internal jobs and then training is coordinated to address skill gaps. Also, help is given in finding external positions for those who want to leave. For organisations in our current world, this is essential.
How has leadership changed in the past 20 years?
Current developments teach us that not everything can be solved and led by technology. Machine learning and artificial intelligence cannot save us yet. The true heroes of today are definitely humans like medical experts and crisis managers. Today’s leaders need to be maestros – like conducting an orchestra. They bring an ensemble together to be greater than the sum of its parts. They also need a purpose and a vision, with strong values. Leaders must articulate a strategy and then sell it to employees, to customers, to suppliers, to investors. They need to be able to handle the unknown, or even a crisis like today’s, which we could never have imagined.
Diversity and inclusion – are these just about political correctness?
They’re a must. At PwC Switzerland, diversity and inclusion are seen as business imperatives not just nice-to-haves. We create value through diversity. Studies have proven that organisations with a diverse workforce, that make employees feel they belong and offer them support, do better economically and make better decisions. A successful company needs the collective engagement of its workforce.
Jose Marques, thanks for your thoughts.